Shipping & returns
Wine coolers are often heavier and more vulnerable, which means that they cannot by shipped with regular carriers. At Keep Wine Cool we work with carriers that specialize in this area and deliver your order at a time of your choice. This way you can be sure that your new wine cooler will be delivered to you with the utmost care and at a time that suits you (delivery up to the first doorstep).
After you have placed your order, we will contact you within 24 hours to schedule a delivery appointment with our carrier. The delivery time depends on whether a product is in stock. On the website it is always indicated whether the item is in stock and what the expected delivery time is. If the item is in stock you will often have your order in a few days. If you want to be sure of the availability of a product and the delivery time, please contact us. We will be happy to help you.
Within the Netherlands and Belgium we never charge shipping costs. For all other European shipments, we ask a contribution to the shipping costs. These shipping costs differ per country. Would you like to know what the shipping rate is for a specific country? Request a quote via [email protected].
Not fully satisfied with your purchase? All products ordered from Keep Wine Cool can be returned within 30 days, no matter what the reason is. Items can only be returned unused, undamaged and, if possible, in their original packaging. It is therefore advisable to keep the original packaging, in case you want to return the item.
If you want to return an article, we can schedule a pickup order with our carrier to pick up the article at your place. You can easily register this with us via [email protected]. In that case we will be happy to collect the package from you.
Within the Netherlands and Belgium we charge a contribution of €45,- for collection orders, which is deducted from the refund of the purchase amount. For other European countries we charge a rate depending on the country. Please contact us via [email protected] for more information.