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    Privacy Policy

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    Privacy policy

    Privacy Policy Keep Wine Cool

    https://www.keepwinecool.com

    About our privacy policy

    Keep Wine Cool cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

    This privacy policy applies to the use of the website and the services provided by Keep Wine Cool. The effective date for the validity of these conditions is 20/04/2022, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for, and with whom and under what conditions, this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

    If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

    About the data processing

    Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

    Webshop software

     MyWebstore

    Our webshop is developed with software from MyOnlineStore. Personal data that you make available to us for the purpose of our services will be shared with this party. MyOnlineStore has access to your data to provide us with (technical) support, they will never use your data for any other purpose.  Based on the agreement we have concluded with them, MyOnlineStore is obliged to take appropriate security measures.  MyOnlineStore uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.

    Web hosting

    Strato

    We purchase web hosting and e-mail services from Strato.  Strato processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. Strato has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data.  Strato is obliged to maintain confidentiality on the basis of the agreement.

    Strato

    We use the services of Strato for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Strato does not have access to our mailbox and we treat all our e-mail traffic confidentially.

    Payment processors

    MultiSafepay

    For the handling of (part of) the payments in our webshop, we use the MultiSafepay platform.  MultiSafepay processes your name, address and residence details and your payment details such as your bank account or credit card number.  MultiSafepay has taken appropriate technical and organizational measures to protect your personal data.  MultiSafepay reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of MultiSafepay's services for which they engage third parties.  MultiSafepay does not store your data longer than is permitted by law.

    Reviews

    WebwinkelKeur

    We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide a name and e-mail address.  WebwinkelKeur shares this information with us, so that we can link the review to your order.  WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data.  WebwinkelKeur reserves the right to engage third parties for the provision of the service, for this we have  given permission to WebwinkelKeur. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

    Shipping and logistics

    PostNL

    If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL only uses this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

    DHL

    If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this data for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.

    Gls

    If you place an order with us, it is our job to have your package delivered to you. We use the services of GLS to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with GLS. GLS only uses this data for the purpose of executing the agreement. In the event that GLS engages subcontractors, GLS will also make your data available to these parties.

    Invoicing and accounting

    Moneybird

    For our records of our administration and accounting, we use the services of MoneyBird. We share your name, address and residence details and details relating to your order. This data is used to administer sales invoices. Your personal data is sent and stored protected, MoneyBird has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use.  MoneyBird is obliged to maintain confidentiality and will treat your data confidentially.  MoneyBird does not use your personal data for purposes other than those described above.

    External sales channels

    Purpose of data processing

    General purpose of the processing We use your data exclusively for the benefit of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

    Automatically collected data

    Data that is automatically collected by our website is processed for the purpose of further improving our services. This data (e.g. your IP address, web browser and operating system) is not personal data.

    Cooperation in tax and criminal investigations

    In some cases, Keep Wine Cool may be obliged to share your data in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case, we are obliged to share your data, but we will oppose this within the possibilities offered by law.

    Retention periods

    We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgetting request. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

    Your rights

    On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of handled requests, in the event of a forgetting request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

    Right of access

    You always have the right to view the data that we process (or have processed) and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address known to us with an overview of the processors who hold this data, stating the category under which we have stored this data.

    Right of rectification

    You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to you, adjusted. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.

    Right to restriction of processing

    You always have the right to limit the data that we process (or have processed) that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

    Right to portability

    You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to you, carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or processed by other processors or third parties on our behalf at the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can no longer be guaranteed.

    Right to object and other rights

    In such cases, you have the right to object to the processing of your personal data by or on behalf of Keep Wine Cool. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process (or have processed) available to you and then permanently cease the processing. You also have the right not to be subjected to automated individual decision-making or profiling . We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

    Cookies

    Google Analytics

    Through our website, cookies are placed from the American company Google, as part of the "Analytics" service. We use this service to keep track of and get reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

    Third-party cookies

    In the event that third-party software solutions use cookies, this is stated in this privacy statement.

    Changes to the Privacy Policy

    We reserve the right to change our privacy policy at any time  . However, on this page you will always find the most recent version. If the new privacy policy affects the way in which we process data already collected in relation to you, we will inform you by e-mail.

    Contact Us

    Keep Wine Cool

    Kalverstraat 16,1971 BS, IJmuiden Netherlands T +31 (0) 6 53 13 39 69 E [email protected]

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